HIW Payment Protection
Guardian GB

Has your Mortgage or Secured Loan been Mis-sold?

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How to proceed for Mis-sold Payment Protection Insurance Claims

1. Simply click on ‘Enquire Online’ and complete Your details or request a call back or give us a call.

2. We will make contact with you to answer any questions and tell you about the process.

3. We will then send you a claim pack that includes a letter of authority allowing us and our Legal Team to deal with your Insurance provider.

4. Once we have received your letter of authority, we will always request the original Payment Protection Insurance Policy from your Insurance provider.

5. After we have received the original Policy from your Insurance provider, we will audit this.

6. If the result of the audit discloses a mis-sold policy our legal team will pursue your case against your Insurance Provider and keep you updated at every important mile stone. Be advised that claiming is a timely process in which long periods of apparent inactivity do occur.

Questions and Answers